Revolutionizing EMR with AI-Powered Voice Integration: NeST Digital’s Success Story with a Top Electronic Medical Record Software Provider in Canada
Revolutionizing EMR with AI-Powered Voice Integration: NeST Digital’s Success Story with a Top Electronic Medical Record Software Provider in Canada
Business Overview
The client provides Electronic Medical Record (EMR) software solutions to healthcare practices in Canada. EMR systems are digital versions of patients’ healthcare charts that allow clinicians to create, store, and receive them. The client wanted to enhance their EMR software with advanced text-to-speech features, automation, and voice recognition that complement existing clinical workflows through their intuitive cloud-based platform.
Challenge
The client’s objectives were to deliver a high-quality EMR software solution that meets the needs and expectations of their customers, but they faced several hurdles in achieving these goals:
- Integrating with third-party services such as blockchain networks, print/fax systems, and other EMR platforms
- Developing a cross-platform application that works seamlessly on Android, iOS, and web devices
- Reducing consultation time for doctors by enabling them to use voice commands instead of typing or clicking
- Providing an intelligent prescription mechanism that checks for drug interactions, allergies, and dosage errors using natural language processing (NLP) and artificial intelligence (AI)
Solution
NeST Digital leveraged its expertise in NLP, AI, React Native, and Microsoft Azure technologies to develop a virtual assistant for doctors that extends the voice interface of the client’s EMR software.
Features:
- Voice interface extension for EMR using Microsoft Azure NLP features, such as Language Understanding Intelligent Service (LUIS) and Cognitive Services
- An intelligent prescription mechanism that uses AI to generate prescriptions based on voice inputs from doctors and performs real-time medication-to-medication interaction checking using a blockchain-based prescription network
- Forward prescriptions to third-party integrations, including blockchain integration using Microsoft Azure cloud services
- Tenant management web interface that allows administrators to manage users, roles, and permissions for different branches or clinics
- Print/fax integration that enables doctors to print or fax prescriptions directly from their mobile devices or web browsers
Value Delivered
NeST Digital delivered a robust and innovative EMR software solution that enhanced the client’s competitive edge in the Canadian healthcare market. The solution provided several benefits, such as:
- Improved efficiency and productivity of doctors by reducing consultation time and eliminating manual errors
- Increased patient safety and satisfaction by providing accurate and personalized prescriptions based on voice inputs from doctors
- Enhanced interoperability and scalability of the EMR software by integrating with various third-party services using Microsoft Azure cloud services
- Increased customer loyalty and retention by offering a user-friendly and cross-platform application that works on any device
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