Reducing Costs and Enhancing Support Quality: NeST Digital’s Offshore Development Centre Solution for a P&C Insurance Technology Company
Reducing Costs and Enhancing Support Quality: NeST Digital’s Offshore Development Centre Solution for a P&C Insurance Technology Company
Business Overview
The customer is a US-based technology and solution provider in the P&C Insurance domain. They provide proprietary software applications belonging to several technology generations to end clients in the US.
This required the customer to maintain a large and expensive pool of resources, specialized in a range of technologies from legacy mainframe coding languages like COBOL to modern web engineering platforms like Microsoft .NET and JEE.
Challenge
The customer had to maintain a large pool of resources specialized in legacy and modern technologies, which was expensive. They were looking for a cost-effective solution to provide support to their clients.
Solution
NeST Digital created an ODC in India with a team of resources that had the required domain and technology skills. This team was made available to the customer on a dedicated basis and supported by another team of onsite resources placed at the customer’s premises in the US. The ODC provided requirement gathering, development, testing, delivery, and production support of the applications of various end clients on all required technology platforms. The ODC team size grew to 100+ offshore and 20 onsite, indicating the customer’s satisfaction with NeST Digital’s service delivery and expertise.
Value Delivered
The ODC solution enabled the customer to deliver the same quality of support to its clients at a fraction of the original cost. The ODC team provided nearly round-the-clock service to the client, working seamlessly with the client’s IT environment. NeST Digital implemented physical access control and network security to ensure the safety and privacy of sensitive information. The ODC solution exemplifies NeST Digital’s engagements, which started as onsite placements, ramped through hybrid deployment models, and moved to the ODC model.
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